Flexibility in customer communication: Banks are working more efficiently with CIB coSys 

In an increasingly digital world, it is vital for financial institutions to be able to respond flexibly and efficiently to market changes. But what can be done when existing processes limit this flexibility? We take a look at the starting point of our banking customers and show how the implementation of CIB coSys enables real transformation.

Typical starting situation: Complex coordination processes due to many roles involved

Contract changes often require communication with external partners responsible for the content and form of contract forms. Change requests are initiated by the business and forwarded to IT or the business for adaptation. The changes require additional implementation on the development side, such as for digital application parts. As a result, even the smallest content changes are subject to release cycles that often take weeks to complete.

More flexibility with CIB coSys

With our efficient template manager CIB coSys, business departments can make content changes independently without IT expertise. Contract forms can be put into production without the involvement of IT or external agencies. Change requests can be implemented internally quickly and independently of development cycles. Changes are versioned, stored in a revision-proof manner and implemented independently of release cycles.

Process automation with CIB flow

The combination with CIB flow opens up possibilities for automation by integrating CIB coSys into optimised workflows. For example, serial letters can be created and sent automatically. In addition, CIB coSys can retrieve real-time data via the API to provide documents with up-to-date information and thus further accelerate processes.

Versatile output channels

The combination of CIB solutions enables the complete digitization and automation of document processes - for greater efficiency and security.secure document managementCanales de salida versátiles

The implementation of CIB coSys has meant a significant change for our banking customers. Work processes have been optimised, allowing them to respond to changes more quickly and in a more targeted manner. As a result, banks have improved their internal structure and at the same time strengthened their competitive position.

CIB Group

Experts in digitalization

CIB Group
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