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CIB support

Contact the Support for questions about:


CIB Support

You can contact our support team by making a personal request in the ticket system, by phone, by email, or by remote online assistance.

CIB pdf brewer Support

We offer general support requests for the use of many of our digitization solutions free of charge.

Support contract users
If you have specifically signed a separate support contract within the scope of the main license agreement, the support service is included.

Users with disabilities
Our licenses and support are free of charge for people with disabilities. 

Other users fees: 
Licenses without a support contract and free version users will be charged a 40 EUR fee (plus VAT) for every 15 minutes of support service. The support unit charge is every 15 minutes. *

*Please note:

Licenses without a support contract and free version users will be charged for support services. We charge the same rate for all requests regardless of the form of contact. For convenience, a contract is formed by implied action.

Telephone answers and appointments for remote maintenance are available during our support hours. Written answers to questions in the ticket system or e-mails can also be obtained outside of support hours.

Online Help

Visit our free platform to find all the documentation about our solutions and software modules.


We actively support our customers in a variety of programming languages and system platforms. In doing so, a targeted technical familiarization with the customer’s topics is a matter of course.

Maintenance Services

Find product documentation and help