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- Capture of tens of thousands of applications predominantly in paper form
- Individual, manual application checking and mailing
- Completion time with long waiting periods for citizens
Automation
CCM
Artificial intelligence
Cloud
Automatic mailing
Describe your case study and benefit from efficient work processes through digitalization and automation.
In 2020, the pandemic hit many citizens hard in terms of health and finances.
The Infection Protection Act provides for the possibility of compensation for loss of income both in the case of quarantines ordered by the authorities and in the case of nationwide Corona infections.
From 2021 onwards, tens of thousands of claims for loss of income compensation had to be processed manually due to COVID. The prognosis: high personnel and time expenditure in administration, long waiting times for applicants.
The expected effort was very high. A digital and process-based solution with artificial intelligence could solve this.
After analysing the use case, CIB implemented a work process automation system with the help of artificial intelligence:
90% optimization achieved
Up to 600 notices processed and sent per day
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