Client

Industry

CCM

The Solution

Key data

From 200,000 to 25,000 templates in just two months
8.8/10 Migration process grade
Used by 10,000 public servants
17,000 WollMux templates in migration process
Successful conversion of over 2.3 million templates

Describe your case study and benefit from efficient work processes through digitalization and automation.

Template management in all departments of the City of Munich with CIB coSys

Munich is the capital of the Free State of Bavaria and the third largest city in Germany. It is a local authority and is divided into various districts. In addition to the district committees, there are 15 different departments that serve as points of contact for businesses and citizens. These departments are responsible for employment and the economy, urban planning and building regulations, education and sport, health and the environment, social affairs, culture and tourism.

The challenge

Digitalization opens up new opportunities for Munich, but it also poses challenges, such as being an efficient administration, having a successful communication strategy and the digitalization of jobs. To meet these challenges, the city sought an IT partner in 2019 to support it in its digital transformation and document template management. The central objectives were centralization of templates, process-oriented work and barrier-free digitization.

CIB solution kit

After the tendering process was completed, our efficient digitization strategy with CIB coSys was awarded the contract by the City of Munich. The combination with the high-performance software component CIB documentserver enables consistently centralized and efficient template and document processing. Our powerful functions for high compression, long-term archiving and generation of universally accessible PDF/UA documents contributed to a well-rounded overall solution.

Achieved goals and milestones

Since November 2020, CIB coSys with its additional modules has been successfully implemented in the application landscape as a central template management and output management system. All documents are now created digitally in an efficient, barrier-free and future-proof manner. The following goals and milestones have since been achieved

Performance and ease of use

Centralized management of layout and template elements and provision of document templates - secure and version-controlled.
Template reduction

In just two months, the migration reduced the number of templates in the first three units from 200,000 to 25,000.
Paperless process-oriented work

An end to routing slips and signature folders by using the CIB coSys process workflow.
Certified accessible software

In 2020, the Pfennigparade Foundation successfully certified the barrier-free use of our software at LHM in accordance with the Barrier-Free Information Technology Ordinance (BITV 2.0).

WHAT OUR CUSTOMER SAYS

Top work by the CIB consultant team! This performance, the know-how, the support and the reliability should first be surpassed by someone!

LHM - Department of Operational Information and Communication Technology, Dirk Hinkel

In the course of working on the neoIT project in WG 8, we found out that the service introduction (timely, constant information, contact persons, assistance, WilMA appearance, learnings etc.) of coSys is exemplary (= positive example = high praise).

LHM - neoIT, Jürgen Nagl

We are pleased that, beyond the aforementioned improvements in efficiency and ease of use, a barrier-free digital application is now available in the state capital!

Sub-project management neoIT, Anke Scholl

In a digitalised administration, business processes should be mapped paperlessly, quickly and efficiently. Munich has taken a big step in the right direction with coSys.

Christian Schaffer, Program Manager neoIT