Your enquiry to CIB Support
About the CIB Support service:
CIB pdf brewer Support
Support Contract Users
If you have concluded a separate support contract with us as part of a licensing agreement with your company, the support service is already included for you.
You can contact us via a personal support request in the ticket system, via telephone, via e-mail or via remote maintenance online.
Users with severe disabilities
For private users with severe disabilities, we offer our CIB pdf brewer licence and support free of charge.
Other users - fees
Licenses without a support contract and free version users will be charged a 40 EUR fee (plus VAT) for every 15 minutes of support service. The support unit charge is every 15 minutes.*
**Please note:
Licenses without a support contract and free version users will be charged for support services. We charge the same rate for all requests regardless of the form of contact. For convenience, a contract is formed by implied action.
Telephone answers and appointments for remote maintenance are available during our support hours. Written answers to questions in the ticket system or e-mails can also be obtained outside of support hours.
ONLINE HELP
Our support team is at your side:
- Functionalities of our software solutions and modules
- Software patches, updates and upgrades
- Analysis and assistance with error messages
- Analysis of individual requirements
- Support with project realization
- Delivery of requested module versions
- Quality assurance
- Maintenance services
Also visit our free platform with all Documentation on our software solutions and modules.
Our service
We actively support our customers in a variety of programming languages and system platforms.
- Outsourcing and outsourcing of product or projects
- Support infrastructure to ensure defined support commitments
- Maintenance of your individual solution
- Support for your Open Source Software
- Short-time support expected peak times
Maintenance services
- Support takeover of the desired support level
- Support hotline: via telephone, e-mail or ticket system
- Multilingual support: German, English, Spanish and Portuguese
- Provision of a ticket system or use of your existing system
- Maintenance of source code or inventory data for the outsourced product
- Target-oriented adjustments (legal requirements, updating the system platform)
- Support with release and distribution
- Regular reconciliations incl. optimization proposals
- Vulnerability analysis with submission of a catalogue of measures
- Country-specific support and implementation (special payment terms, SEPA, ZUGFeRD or other legal regulations)
- Customizing of existing applications or processes
